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Meet Felicia, your Director of Customer Experience

Meet Felicia, your Director of Customer Experience

Felicia

 

Happy Friday, flower friends! Felicia D'Ambrosio here, coming at you in first-person form to introduce myself. I cover Outreach & Education in my role as  Director of Customer Experience for Farmer Bailey. 

Connecting with our customers and providing support is my reason for being. Think of the Farmer Bailey team as your friends with experience in flower farming, floral design, sales and entrepreneurship. We are here to help you. Use us! 

Day-to-day, I edit and update our Growing Guides; write blog posts, website copy, and email newsletters; and manage Farmer Bailey social media. 

Every second and fourth Wednesday of the month, I play the friendly ghost in the machine during our educational video series It's Five O'Clock Somewhere with Farmer Bailey, supporting the Instagram Live broadcast from anywhere in the world that has good WiFi.  

Though Farmer Bailey does not have a Facebook page, catch me in the Flower Farmers Facebook group keeping my finger on the plug pulse. I love answering your questions via Instagram DM and replying to blog and YouTube comments; keep 'em coming! 

Being a part of this team is my dream come true, especially since I have been lucky enough to call Bailey and Thomas friends for many years. We share a background in the hospitality biz, a taste for pink wine with bubbles, and have all called Philadelphia home. 

Please do drop a line with your questions, product requests, and ideas for future Instagram Live educational topics, or just to say hi.  Let's connect! 

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