Everything You Need to Know: Plug Connection

Ordering

Tray Sizes

Depending on the variety, plugs are grown in either a 128 cell tray (billed as 125), or a 288 cell tray (billed as 285). 

Lead Time

With the exception of "Ready To Ship" trays, all plugs are grown to order. An item's lead time is the amount of time it takes to grow the seed/cutting into a ready-to-ship plug. This varies by variety, and is indicated in each product description.

Who Can order

Anyone!
 
However, any customer with a Vermont shipping address must submit a signed VT S-3A Form before making their first purchase. To do this, go to your account page and click on “edit account” below the Account Details section. (If you are already logged into your account, you can click here). Please note that files must be in PDF format.
 

Where we Ship

Our Plug Connection catalog ships to the lower 48 United States and Alaska. Plug Connection does not ship to Hawaii at this time. 

When we Ship

Plugs ship year-round from Plug Connection in Vista, California. All plugs are custom grown to order and must be ordered 6-13+ weeks in advance of the desired ship date, depending on the product's lead time.

Ship Weeks & Week Numbers

An order's Ship Week is when it is boxed and shipped to you. When placing your order, you will be asked to select a Ship Week. Weeks run Monday-Sunday, and each week of the year is numbered 1 through 52, starting in January.

Order Minimums

The minimum order is four trays. A full shipping box contains FOUR 128 cell trays or a combination of 128 and 288 cell trays. 

**If you are ordering only 288 cell trays, then FIVE trays will fill a box.  

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Active Orders

Order Confirmation

You will receive a confirmation email from info@farmerbailey.com shortly after placing your order. You will also receive an Acknowledgement email from Plug Connection within 48 hours.

Substitutions and Shortages

In the unlikely event of a seed shortage or crop failure, Plug Connection will send you an updated Order Acknowledgement email indicating this change. In some instances, a similar item may be substituted at their discretion. Alternatively, our office or Plug Connection will reach out to you directly to find a solution, be that a substitution, refund, or a combination thereof.

Cancellations

Cancellations are not accepted after trays have been sown to order. To cancel an item, email info@farmerbailey.com with your 5 digit order number. Your trays are not considered cancelled until you have received a confirmation email from Farmer Bailey.

Farmer Bailey reserves the right to retain a 10% restocking fee on all cancelled items. 

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Shipping

You will receive a shipping notification (with tracking information) when your order ships. PLEASE NOTE: Your tracking number may take up to 24 hours to go live after you receive it. Follow the tracking, and make every effort to be home to receive the plugs when they arrive. Farmer Bailey and Gro 'n Sell are not responsible for product that is left unreceived, stolen after delivery, or that perishes in an unopened box. 

Plug Shipping

All Plug Connection orders are shipped from their facility Vista, CA. Orders for different ship weeks must be placed separately. 
Orders are shipped between Friday and Monday. You will receive a shipping notification with tracking information once your order has shipped.
 
The prices below are the current rates for FedEx 2-Day delivery. This is what you will be charged at checkout. 
  
Price Per Box
(1 box = 4 trays OR 5 trays of 288s)
State
$40 California
$42
 Arizona, Nevada, Utah
$62
 Colorado, New Mexico, Oregon, Wyoming
$86
 Idaho, Kansas, Montana, Nebraska, Oklahoma, South Dakota, Texas, Washington
$97
​Alabama, Alaska, Arkansas, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin, Washington D.C.

 

Order Pickup

Orders placed for Pickup may be retrieved between 7:30am-3:30pm Tuesday through Thursday at Plug Connection, located at 2627 Ramona Drive, Vista CA, 92084. Plug Connection will contact you via phone or email to coordinate pickup.

Pallet Shipping

Orders of 60 trays or more are eligible for pallet shipping. Contact us for a freight quote. 

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CLAIMS

Damaged Items

Inspect shipments immediately upon arrival. If the plants have been damaged in transit and are no longer viable, please email claims@plugconnection.com with your order number, along with a description of the damage and supporting photos (required). Claims must be filed within 24 hours of delivery.

The Plug Connection Guarantee

"You are guaranteed to receive high quality, healthy, disease free plants that are true to name. Upon arrival, plants are guaranteed to be alive and viable. If you experience any issues with our plant material, please contact us. With immediate attention, our team may be able to recommend a solution."

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"Ready To Ship" trays

How it Works

Details coming Spring 2024