Damaged Items

Were your plugs damaged in shipping? 

This is an unfortunate fact of shipping plugs, and we apologize for the inconvenience and frustration! Gro 'n Sell would love to hear about this. To file a claim, send them an e-mail at claims@gro-n-sell.com with your order number, a description of the damage and any photos you may have. It would also be helpful to include the colored sticker on your packing slip, as it corresponds with the employee who has packed the box. Based on their assessment of your claim, Gro 'n Sell may issue a refund, send a replacement, or a combination thereof. 

Claims must be filed within 24 hours of receiving the box in order to be eligible for a refund/replacement.