Q. My plugs arrived damaged! What should I do now?
A. Damage in transit is an unfortunate reality when shipping live baby plants, and we sincerely apologize for the inconvenience and frustration. But fear not! We will work with you to make things right.
To file a claim, send an e-mail to firstname.lastname@example.org with your order number, a description of the damage and any photos you may have, and they will move forward with filing a claim right away. It would also be helpful to include the colored sticker on your packing slip, as it corresponds with the employee who has packed the box. Based on their assessment of your claim, Gro 'n Sell may issue a refund, send a replacement, or a combination thereof.
Claims must be filed within 24 hours of receiving the box in order to be eligible for a refund/replacement.