Q. My plugs arrived damaged! What should I do now?
A. Damage in transit is an unfortunate reality when shipping live baby plants, and we sincerely apologize for the inconvenience and frustration. But fear not! We will work with you to make things right.
To file a claim, fill out this form. Based on their assessment of your claim, Gro 'n Sell may issue a refund, send a replacement, or a combination thereof.
Claims must be filed within 24 hours of receiving the box in order to be eligible for a refund/replacement.