Everything You Need To Know- TERRA NOVA®

Ordering

Tray Sizes

TERRA NOVA® plugs are grown in 36 cell trays. One full shipping box contains six 36 cell trays.

Lead Time

An item's lead time is the amount of time it takes to produce a shippable plug. This varies by variety, and is indicated in each product description.

Who Can order

Anyone!

However, any customer with a Vermont shipping address must submit a signed VT S-3A Form before making their first purchase. To do this, go to your account page and click on “edit account” below the Account Details section. (If you are already logged into your account, you can click here). Please note that files must be in PDF format.

Where we Ship

Our TERRA NOVA® catalog ships to all 50 US States

When we Ship

Plugs ship year-round from TERRA NOVA® Nurseries in Canby, Oregon. Customers select their desired ship week while adding items to their cart.

Ship Weeks & Week Numbers

An order's Ship Week is when it is boxed and shipped to you. Weeks run Monday-Sunday, and each week of the year is numbered 1 through 52, starting in January. Click HERE to access our downloadable ship weeks calendar. Orders for multiple ship weeks must be placed separately. 

Order Minimums

The minimum order is a full shipping box containing six (6) 36 cell half trays to fill 3 slots in the box. TERRA NOVA® Nurseries is a purely wholesale business and cannot accommodate orders that do not meet this minimum requirement. They can only ship full boxes, so orders must be placed in multiples of 6 half trays.

Custom Orders

TERRA NOVA® is able to custom grow large orders (10 - 72 cell flats of any singular variety) - for this they require 9 months lead time - please inquire at info@farmerbailey.com for more information.

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Active Orders

Order Confirmation

You will receive a confirmation email from info@farmerbailey.com shortly after placing your order.  Within the next 48 hours, you will also receive an Confirmation email from TERRA NOVA® Nurseries confirming that your order has been entered into their system.  This will come complete with a PDF document outlining exactly what has been ordered.

Substitutions and Shortages

In the unlikely event of a shortage or crop failure, TERRA NOVA® is usually able to identify this occurrence around 2 full weeks prior to ship date.  Farmer Bailey will connect directly with the customer to determine an appropriate solution, be that a substitution, refund, back order, or a combination thereof.

Cancellations & Changes

Orders may be canceled up to 2 weeks (10 full business days) prior to Ship Date. All cancellation requests must be emailed to info@farmerbailey.com. Farmer Bailey reserves the right to retain a 10% restocking fee on all cancelled items. 

Patents and Tags

Unauthorized propagation of varieties that are patented is strictly prohibited. These varieties are identified by PP or PBRAF (European Patent).

If you are purchasing these plugs with the intent to resell them, you are required to also purchase tags. Upon adding items to your cart, you will be prompted to add tags for each plant in the order, at the cost of $0.10 per tag.

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Shipping

You will receive a shipping notification directly from TERRA NOVA® and a separate tracking information email from FedEx/UPS when your order ships.  Please follow the tracking and make every effort to be home to receive the plugs when they arrive. Farmer Bailey and TERRA NOVA® Nurseries are not responsible for product that is left unreceived, stolen after delivery, or that perishes in an unopened box.

TERRA NOVA® ships F.O.B. (Free On Board). All plants requiring special care will be marked with a “GROWER ALERT” label, corresponding to instructions enclosed in the box. All orders are shipped via FedEx or UPS 2-Day. The price below includes the shipping fee as well as TERRA NOVA®’s boxing fee. 

 

Price Per Box

(1 box = six 36 cell half trays)

State

$45

California, Idaho, Nevada, Oregon, Washington

$55

Arizona, Colorado, Montana, Utah, Wyoming

$85

Arkansas, Iowa, Kansas, Minnesota, Missouri, North Dakota, New Mexico, Nebraska, Oklahoma, South Dakota, Texas

$90

Alabama, Connecticut, Washington DC, Delaware, Florida Georgia, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Mississippi, New Hampshire, North Carolina, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Virginia, Vermont, Wisconsin, West Virginia

By Freight Charge

Alaska & Hawaii

 

Order Pickup

Orders placed for Pickup may be retrieved between 7:30am-2:30pm Wednesday through Friday at TERRA NOVA® Nurseries, located at 10051 S. Macksburg Rd. Canby, OR 97013. You will receive an email notification from Farmer Bailey informing you when your order will be ready to be picked up. Any changes to pick-up date or cancellations must be made at least 5 days prior to the scheduled pick-up. All Pick Up orders not picked up within the designated time frame will ship at buyer’s expense.

Pallet Shipping

Orders of (66) 36 cell trays - to create 11 or more full boxes are eligible for pallet shipping. Contact us for a freight quote. Freight Shipping for Pallets (11+ boxes) are sent using Fedex Freight, UPS Freight or Similar Temperature Control Freight Carriers.  Pallets also incur a $3.00 per flat charge for Special Packaging.

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Damaged Items / Claims

Jostled Plugs

Plugs may occasionally pop out of their tray during transit. As long as the plant itself is not damaged, you can simply bump them into a larger tray right away, give it a good drink, and it should be a-ok.

Damaged Items and Filing Claims

Inspect shipments immediately upon arrival. Should your order be damaged in transit, please contact sales@terranovanurseries.com with your 5 digit order number, photos of damaged product and packaging, and a description of the damage within 24 hours of receiving your order to start the claims process. TERRA NOVA® Nurseries will work with you to find a solution. 

Dormant Plants

If you are receiving plants between September and April you may receive dormant plant material. These flats will be clearly marked with “GROWER ALERT” tags with special instructions. Please email info@farmerbailey.com if you have questions about dormant plants. 

In an ongoing effort to reduce waste and plastic consumption,TERRA NOVA® Nurseries is moving away from large plastic labels in every tray during the winter months. Instead, each tray will have either a Blue or Yellow adhesive label on the end of the flat identifying it as coming from a cold or warm greenhouse. 

Trays with BLUE labels

  • The young plants you just received with a blue label on the tray will tolerate less cold than established plants.
  • Plants received late fall through winter in dormant state should be maintained in frost free environment between 35°-45° F
  • Plant should be kept moist but never wet
  • Fertilizer should be withheld until new growth begins to appear as temperatures warm.

Trays with YELLOW labels:

  • Trays marked with a yellow label are coming from a warm greenhouse and should be maintained at temperatures above 55° F and gradually cooled over approximately three weeks to the 35°-45° F range (when appropriate).
  • It is important that young plants coming from a warm greenhouse be kept growing, and not allowed to go dormant due to cold temperatures.

 

Learn more about  TERRA NOVA® here.