Everything You Need to Know- Dutch Roots

Ordering

 

Who Can order

Anyone!

However, any customer with a Vermont shipping address must submit a signed VT S-3A Form before making their first purchase. To do this, go to your account page and click on “edit account” below the Account Details section. (If you are already logged into your account, you can click here). Please note that files must be in PDF format.

Where we Ship

We ship Peony & Eremurus Roots to the lower 48 states and Alaska via FedEx 

When we Ship

All Peony & Eremurus Roots will ship in October 2024. Specific ship/delivery dates cannot be accommodated. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Order Minimums

All Roots are be sold by the full crate. Peonies and Eremurus are packed 50 roots per crate (**Except Coral Sunset, which is sold in a case of 40). The minimum order is 1 variety.

We cannot ship Roots in smaller quantities at this time. 

*Do note that although we are using the word "crate" here, the Roots will arrive to you in a box. The box will be be the size of a bulb crate.

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Active Orders

Order Confirmation

You will receive a confirmation email from info@farmerbailey.com shortly after placing your order. 

Substitutions and Shortages

In the unlikely event of an unexpected shortage, we will reach out to you to find a solution; be that a substitution, refund, or a combination thereof.

Cancellations

Peony & Eremurus Root orders cannot be cancelled. All sales are final.  

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Shipping

Shipping

 

Peony & Eremurus Roots will ship in October 2024 at a flat rate of $38 per crate to the lower 48 states. They will ship to Alaska at a rate of $110 per crate.

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Damaged/Missing Items 

Damaged Roots

It is unlikely but possible that you might see a bit of mold on the roots upon arrival, but this is normal. Simply wash it off and plant immediately. As a precaution you can treat the roots with a fungicide or biofungicide, but this isn't necessary.

Damage in transit is unlikely, but always a possibility when shipping plant material, and we sincerely apologize any the inconvenience and frustration if this occurs.

Claims. To file a claim, send an email to info@farmerbailey.com with your order number and a description and photos of the damage (required), and we will move forward with filing a claim. Based on our assessment, we'll issue the necessary refund(s) right away. 

 *Claims must be filed within 48 hours of receiving the box in order to be eligible for a refund.