Ordering
A Note on Quality
We experienced some unfortunate and unacceptable quality issues with a couple of our varieties in 2024. These roots are produced by a number of different farms throughout the Netherlands and consolidated by our supplier. After receiving your feedback last year, we got to the root of the problem and eliminated the handful of underperforming facilities from our list for this year. We would rather sell fewer crates of consistently high quality than a higher volume of inferior roots.
Additionally, this year's roots will all be packed in peat or a peat-like mix in order to reduce the risk of breakage in transit and dehydration between digging and shipping.
Who Can Order
Anyone in the US excluding Hawaii (sorry folks!).
Individuals and Businesses can click here to login.
Order Minimums
All roots are sold by the full crate. Peonies are packed 35 or 50 roots per crate, depending on the variety. All Eremurus are packed 75 roots per crate.
PayPal Express
Refunds associated with exchanges and claims on transactions completed via PayPal Express may only be eligible for credit at www.FarmerBailey.com.
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Active Orders
Order Confirmation
You will receive a confirmation email from info@farmerbailey.com shortly after placing your order.
Substitutions and Shortages
In the unlikely event of a shortage, we will reach out to find a solution; be that a substitution, refund, or a combination thereof.
Cancellations
Peony & Eremurus root orders cannot be cancelled. All sales are final.
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Shipping
Shipping cost
When we Ship Peony and Eremurus roots are currently estimated to ship in the latter half of October, 2025. You will receive ship week information via email as our supplier provides us with updates. These plants are actively growing in the Netherlands and any number of factors can affect the digging, washing, sorting, packing, and shipping timeline. It's farming after all! We strive to keep you fully informed every step of the way. ____________________ Damaged Roots Damage in transit can occur when shipping live plants, and we sincerely apologize for the inconvenience and frustration. But fear not! We will work with you to make things right. Claims: To file a claim, email info@farmerbailey.com within 24 hours of receiving your order with your 5 digit order number, photos, and a description of the damage. Based on the assessment of our Claims Department, we'll issue the necessary refunds or replacements right away. In the unlikely event that your roots arrive with some mold, don't panic! This is a common and harmless penicillium mold, the same type you might see on old bread. Provided your roots are firm, simply wash off the mold and plant immediately. As a precaution you can treat the roots with a fungicide or biofungicide. ***Farmer Bailey is not liable for roots that do not emerge or thrive the following spring(s) if no claim was filed at the time of the order's arrival.***
Damaged/Missing Items
