Q. Why is an item missing from my order?
A. As good as the growers at Gro 'n Sell are, even they occasionally have failures. If a tray of plugs isn't up to quality standards, it simply won't ship. Generally these issues present themselves early, but other times they are noticed at the time of shipping.
If you receive a tray with missing cells or are missing an entire tray, our office has already been informed of this, and you will be issued a refund.
In the very unlikely event that it has been a week since you're received your partial tray and have not yet been refunded, please contact us with your order number for quick resolution.
Q. Why did I receive a notice from Gro 'n Sell that my item is no longer available?
A. There is a chance that seed will become temporarily or permanently unavailable after you order an item. Rarely, a crop will fail to thrive in the greenhouse, and Gro 'n Sell will let you know that the ordered item is no longer available by sending you an updated Order Acknowledgment email indicating this change. If your chosen item is no longer available, never fear! Either our office or Gro 'n Sell will be reaching out to you directly to find a solution.
Q. What are my options?
A. Your satisfaction is our top priority, and we do our very best to find the best solution for you, be that a substitution, a refund, or a combination thereof.