Customer Service Specialist, Part-Time Hourly (15-20 hrs/week)
The Customer Service Specialist is responsible for handling customer comments, complaints, and inquiries, providing product information and technical support, and collecting customer feedback. They work closely with the Customer Success Manager, Farmer Bailey's management team and the administrative teams of our vendors to maintain a knowledge of the company's products, services, and processes while providing top-notch service via email and telephone to ensure customer satisfaction.
Primary Responsibilities:
Review Order Acknowledgements, flagging those requiring attention; follow-up with customers and/or reconcile as required
Process downcount reports
Communicate with vendors and customers regarding shortages, substitutions, and backorders
Identify problems, escalate them to management and collaborate to find solutions
Secondary Responsibilities:
Assist with maintaining the info@farmerbailey.com inbox, sort emails, promptly respond to customer queries, process order updates and claims, and forward pertinent emails to other members of the Farmer Bailey Inc. team
Update ship weeks via Infinite Options
Assist with posting Ready To Ship trays on Fridays, removing out-of-stock trays in real time
Attend workshops, trade shows, and meetings as required
Create and maintain a list of Standard Operating Procedures as needed
Maintain logbook of hours worked
Attend team meetings
Other tasks as assigned
Requirements:
Must be a resident of VT or PA
A positive attitude and the ability to build relationships with clients
Superb written and verbal communication skills
Sound judgment and excellent problem-solving skills
Flexibility to work irregular hours when required
Mastery of Google Workspace
Knowledge of, or the ability to learn, Shopify Admin
Previous experience in a customer service role
Must have Thursday and Friday availability
Compensation:
$20-$25/hr dependent on experience
Employer-sponsored 401K with 4% employer match
To Apply:
Please send a resume and brief cover letter to the ally@farmerbailey.com by Monday, August 19th. Phone interviews will be scheduled with select candidates within the following week.
At Farmer Bailey Inc., we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Farmer Bailey Inc. is proud to be an equal opportunity workplace and is an affirmative action employer.