What are Bare Roots?
Who Can order
However, any customer with a Vermont shipping address must submit a signed VT S-3A Form before making their first purchase. To do this, go to your account page and click on “edit account” below the Account Details section. (If you are already logged into your account, you can click here). Please note that files must be in PDF format.
Where we Ship
We ship bare roots to the lower 48 states via FedEx
When we Ship
All Bare Roots will ship during the first two weeks of April. Specific ship/delivery dates cannot be accommodated. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
All Bare Root varieties will be sold in bundles of 10. The minimum order is 4 total bundles.
You will receive a confirmation email from firstname.lastname@example.org shortly after placing your order.
Substitutions and Shortages
In the unlikely event of an unexpected shortage, we will reach out to you to find a solution; be that a substitution, refund, or a combination thereof.
Order cancellations will be accepted until March 15 for a full refund.
All Bare Roots will be shipped from our facility in Pomfret, VT via FedEx. Please note that orders from other producers (Gro 'n Sell, Plug Connection, 3 Porch Farm) cannot be combined with Bare Root orders.
All bare roots are sold in bundles of ten plants. SIX bundles will fit in one shipping box.
We are still working out the shipping rates and logistics, and will have details when this catalog goes live on Friday Dec 1
Damaged Bare Roots
You may see a bit of mold on the roots but this is normal. Simply wash it off and plant immediately. As a precaution you can treat the roots with a fungicide or biofungicide, but this isn't necessary. Small broken branches are also of little concern. Just prune off any broken bits and the plant will recover quickly. The root system is the important part at this stage in the game.
Damage in transit is unlikely, but always a possibility when shipping plant material, and we sincerely apologize any the inconvenience and frustration if this occurs. But fear not! We will work with you to make things right.
Claims. To file a claim, send an email to email@example.com with your order number with a description and photos of the damage (required), and we will move forward with filing a claim. Based on our assessment, we'll issue the necessary refund(s) right away.
*Claims must be filed within 48 hours of receiving the box in order to be eligible for a refund.