Ordering
What You'll Receive
Who Can order
When we Ship
All Hydrangea, Astilbe & Philadelphus orders will ship in early April 2025. Specific ship/delivery dates cannot be accommodated. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
Order Minimums
REQUIRED: We require a 2 item minimum in each order.
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All Astilbe varieties will be sold in bundles of 25. Philadelphus will be sold in bundles of 10. Hydrangea Greenphire, Magical Midnight Pearl, and Ruby Snow will be sold in bundles of 16. Hydrangea Ruby Red Mophead, Verdigris, Magical Candle, and Magical Amazone Mophead will be sold in bundles of 9.
The minimum order is 2 total bundles.
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Active Orders
Order Confirmation
You will receive a confirmation email from info@farmerbailey.com shortly after placing your order.
Substitutions and Shortages
In the unlikely event of an unexpected shortage, we will reach out to you to find a solution; be that a substitution, refund, or a combination thereof.
Cancellations
Cancellations will be accepted until March 1, 2025. To cancel an order, email info@farmerbailey.com with your 5 digit order number. Your order is not considered cancelled until you have received a confirmation email from Farmer Bailey. Farmer Bailey reserves the right to retain a 10% cancellation fee on all canceled items. After March 1st, Hydrangea, Astilbe & Philadelphus orders cannot be cancelled or refunded.
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Shipping
Shipping
Hydrangea, Astilbe & Philadelphus orders will be shipped in early April via FedEx. Please note that orders from other producers (Gro 'n Sell, Plug Connection, 3 Porch Farm, Terra Nova & our separate Dutch Bare Roots) cannot be combined with Hydrangea, Astilbe & Philadelphus orders.
All Hydrangea, Astilbe & Philadelphus orders are sold in bundles of 25, 16, 10 or 9 plants, as indicated in the item description. A minimum of 2 of these bundles will fit in one shipping box. Do note that bare roots shipped in partially-filled boxes will be just fine and totally safe. These are not nearly as fragile as plugs, and will be secure in the box with packing material.
All orders ship for a flat rate of $20 per box. One box contains two bundles.
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Damaged/Missing Items
Damaged Plants
Damage in transit is unlikely, but always a possibility when shipping plant material, and we sincerely apologize for any inconvenience or frustration if this occurs. But fear not! We will work with you to make things right.
Claims. To file a claim, fill out this form within 24 hours of receiving your order. Based on our assessment, we'll issue the necessary refund(s) right away.
Still have questions? Please don't hesitate to email us at info@farmerbailey.com and we'll get back to you right away.