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ACK! Where's my order history?
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ACK! Where's my order history?

 

Hello Wholesale Account Holders,

We’re excited to share that FarmerBailey.com has recently undergone some significant changes, most notably our transition to a B2B (Business-to-Business) wholesale model. We sincerely appreciate your patience as we work to manually transfer your order history from previous "Customer" accounts to your new "Company" accounts.

If you’ve logged into your new wholesale account and noticed that your order history is missing, don’t worry! Rest assured, your order history is safe and secure. All pending orders have been received and acknowledged. Your order history will be available in your Company account by early 2025—no action is required on your part.

You might be wondering, "That's great, but how can I see what’s coming this spring?" Good news! Every Gro ‘n Sell, Plug Connection, and Terra Nova order comes with an automated Order Acknowledgement (ACK) email from the plug grower. You can locate these Order Acknowledgements by searching your inbox for emails with “ACK” in the subject line.

Any changes or updates to your orders will trigger a new ACK email with a fresh PDF reflecting the modifications. Please note that changes such as swapped varieties or revised shipping weeks due to backorders might not be reflected on FarmerBailey.com, so your ACK email is the most reliable source for the latest version of your order.

Thank you once again for your understanding as we navigate this transition! If you have any questions, please don’t hesitate to reach out to us at info@farmerbailey.com. Your success is our first priority.

1 comment on ACK! Where's my order history?

  • Ceci

    Hello
    How can I access my new customer account. I’m not able to access my order status.
    ———
    Farmer Bailey Inc. replied:
    Hi Ceci! Thanks for your message. You can search your inbox for ACKs from the grower, or email our team at info@farmerbailey.com to manually transfer your order history. Thanks, Felicia.

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