Farmer Bailey is a broker representing multiple, unique plant growers, each with their own catalog and location. Each plant grower has their own policies, minimums, and shipping rates. Find grower-specific information on the Everything You Need to Know Page under each catalog's Info menu:
Gro 'n Sell
Plug Connection
Terra Nova
3 Porch Farm
Dutch Bare Roots
Dutch Peony & Eremerus
Account types
There are two different types of Farmer Bailey accounts: Retail Customer accounts and Wholesale Company accounts, and the latter requires an application. At this time, our prices and catalog are exactly the same for everyone. The only difference is that only Wholesale Company account holders can submit a sales tax exemption certificate for tax exempt ordering.
Non-Business Customers: Enter your email address on the Login Page to create a Retail Customer account and begin ordering immediately.
Farms & Other Businesses: Log into your Wholesale Company account or or apply for one here. New applications are reviewed and processed within 5 business days.
Don't need a wholesale quantity of plugs? You're in luck! Click here to visit Garden Club by Farmer Bailey for plugs and plants in small quantities, for gardens of all sizes.
Ship Weeks & Week Numbers
"Ship Week" refers to the time frame in which an order is boxed and shipped to you. Ship Weeks run Monday through Sunday, and each week of the year is numbered 1 through 52, starting in January. When placing your order, you will always be asked to select a Ship Week.
Click HERE to access our calendar featuring ship weeks and all events. You have the ability to add any ship week notification or event reminder to your own calendar. Click HERE to download your own printable ship week calendar.
Shortages & Backorders
We do everything in our power to ship your order to you within the ship week you selected. However, due to the complex nature of growing and shipping live baby plants, shortages and backorders are sometimes a reality. If your order is changed for any reason you will hear from us via email. In the case of a shortage, we will work with you to find a suitable substitute or process a refund.
Cancellations
Farmer Bailey retains a 10% fee for all canceled orders and trays. This cancellation fee does not apply in the case of tray substitutions. Please see each catalog's info page for specific cancellation policies.
Shipping
Tracking
You will receive a shipping notification (with tracking information) when the shipping label has been created for your order.
PLEASE NOTE: Your tracking number may take up to 24 hours to go live after you receive it. Follow the tracking, and make every effort to be home to receive the plugs when they arrive. The customer is solely responsible for product that is left unreceived, stolen after delivery, or that perishes in an unopened box.
Re-Routing Fee
In the event that an order's shipping address needs to be updated after the order has entered the shipping process, a $30 re-routing fee will be charged. This will be issued via email invoice, which must be paid before the address can be updated.
*In the event that a customer entered an incorrect shipping address and does not discover this until after the order has been delivered, the customer is responsible for 100% of the freight change to have the box picked up and re-shipped to the new address. Claims are not accepted in these cases.
High-Volume Unit Discount Policy
Customers who purchase 500 or more qualifying units in a calendar year receive a 5% discount on eligible orders placed during the following calendar year.
Eligibility is determined annually based on actual invoiced volume from the prior calendar year. A qualifying unit is defined as one sellable production or shipping unit, including but not limited to one tray, one bundle, or one crate. For example, one plug tray counts as one qualifying unit. One bundle of Dutch bare roots counts as one qualifying unit. One crate of tulip bulbs or peony roots counts as one qualifying unit, regardless of the number of bulbs or roots contained within the crate.
The discount applies to eligible product pricing only and does not apply to freight, taxes, royalties, special fees, or other non-product charges. The discount is not retroactive and may not be combined with other discounts unless explicitly approved.
PayPal Express
Refunds associated with cancellations, exchanges, shortages and claims on transactions completed via PayPal Express may only be eligible for credit at www.FarmerBailey.com.
Discount codes
Orders purchased in full or in part using Farmer Bailey issued discount codes are not eligible for changes or modifications of any kind.