Damage in transit is an unfortunate reality when shipping live baby plants, and we sincerely apologize for the inconvenience and frustration. But fear not! Our partners at TerraNOVA will work with you to make things right. 

To file a claim, fill out this form within 24 hours of receiving your order. Based on their assessment of your claim, TerraNOVA may issue a refund, send a replacement, or a combination thereof.  A member of the TerraNOVA team will follow up with you via email.